|1. How do I track my purchases?|
2. How do I pay the seller?
3. How do i pay for my purchase?
4. Can I negotiate on multiple items?
5. What is Feedback Importing?
6. Can I cancel a transaction?
7. What is a buyer/seller dispute?
8. How do I file a BidzDown member to member dispute?
9. How do I end a BidzDown member to member dispute?
10. Do I need a credit card to register?
11. Will anyone see my email address?
12. Where can I change my email address or personal account information?
13. Can I change my User ID? May I have more than one User ID?
14. Are there any limitations on my choice of a User ID?
15. Are there any limitations on my choice of password?
16. Where can I change my password?
17. What is My Bidz?
18. Where can I get support?
19. How do I cancel my account?
20. Does it cost anything to register, buy or negotiate on BidzDown?
21. What does "access denied" mean?
22. Why doesnít my PayPal payment show immediately in my account?
23. Where can I see the available credit that I have in My Bidz?
24. How do I get verified?
25. How much does it cost to list?
26. How long is an item listed?
27. I canít sell, the system asks me to pay a fee?
28. Why do I have to pay a fee to be verified?
29. How many photos may I add to my items?
30. Can I list the same item in more than one category?Can I list the same item in more than one category?
31. How do I change the category of an item after itís listed?
32. How do I feature my items?
33. How long do feature enhancements last?
34. Can I transfer my auctions or ratings from other sites?
35. Why is my account restricted?
36. How do I accept credit cards with my own seller merchant account?
37. How does my store workYour personal store costs $30 for one year on BidzDown.
38. How long does it take for my store to update?
39. How long do item listings stay in my store?
40. How do I change the categories in my store?
41. Why does the number of items in my store not match my current inventory?
42. How do I leave Feedback?
43. What do the colored stars next to feedback signify?
44. How do I import feedbacks from ebay?
45. The system will not import my feedback?
|How do I track my purchases?||Go to Top |
|You can track your purchases from the Buying Section of My iOffer. Simply click on the item(s) you have purchased and the tracking information (if provided by the seller) should appear in the Questions & Offers area. You may also read comments right on the whole story lower area of the listing page in the Questions & Offers area.|
|How do I pay the seller?||Go to Top |
|BidzDown does not handle or accept any payments from buyers for items. Each seller handles payments and shipping for their stores. Buyers should not register a credit card with BidzDown or make Payments to BidzDown by Paypal, only sellers make payments to BidzDown for their seller fees. Please do not pay BidzDown for items. Buyers are only to pay their Seller for purchases.|
|How do i pay for my purchase?||Go to Top |
|If the shipping amount has been set on the item you purchased, you can go through the checkout process and select a payment method.
If the shipping amount has not been determined (ex: the seller has not yet filled out the shipping charge) you must wait for the seller to send you an invoice and then you will go through the checkout process.
You may find your invoice right on the second tab of bidding in My Bidz area, it is only viewable to the buyer and seller.
Your seller's email address will be on the invoice. You may use the message area on the listing to contact your seller, to exchange contact information, payment information please email direct or use our Private Message system.
Private Message System. The private message system will only be available after a sale is completed. As with invoices, they are only viewable to the buyer and seller involved in the transaction. You may post email addresses, phone numbers for shippers, name and addresses etc. here. *Please Note: you must click the Make Private box to have it private. If you want a record of your message to show on the listing and it does not contain contact or personal information please do not click private.
|Can I negotiate on multiple items?||Go to Top |
|What is Feedback Importing?||Go to Top |
|Feedback Importing is a powerful tool that enables you to bring over your feedback rating from eBay. Your reputation is important, transfer your hard earned rating. Use Feedback Importing and keep your ratings and/or items updated with one click!|
|Can I cancel a transaction?||Go to Top |
|No, when buying you are entering into a legally binding contract to purchase the item at your offer price. If for some reason you must cancel this order please let the seller know by posting this on the Questions area on the listing page.|
|What is a buyer/seller dispute?||Go to Top |
|A dispute can be filed by a buyer for the following reasons:
Item Not as Described
Non-delivery of Goods
Item Damaged Upon Arrival
If you receive a dispute, you are required to respond before you can continue using your iOffer account. We recognize that there are two sides to every story and that at this point all we have is one side. It is our goal to assist users in resolving marketplace disputes amicably and for the benefit of all concerned. BidzDown believes that a trading community committed to ethical practices, coupled with an educated and informed public, is key to establishing fairness and honesty in the marketplace.
|How do I file a BidzDown member to member dispute?||Go to Top |
|In My Bidz, under my account, there is a tab for you to initiate the member to member dispute resolution.
Please note: You must wait 7 days after the sale and no longer than 30 days to file a dispute.
|How do I end a BidzDown member to member dispute?||Go to Top |
|To end a dispute, post a message on the dispute ticket stating that the issue was resolved.|
|Do I need a credit card to register?||Go to Top |
|No. You may register without using a credit card. However, in order to list items for sale, you will need to pay a verification fee via PayPal.|
|Will anyone see my email address? ||Go to Top |
|The only time your email address will be revealed to another user is when you complete a transaction with a buyer or seller. We will send contact information to both parties so you can arrange for shipping and payment.|
|Where can I change my email address or personal account information?||Go to Top |
|You can change your personal account information including your email address, password and address on your my account, personal information page in My Bidz.|
|Can I change my User ID? May I have more than one User ID?||Go to Top |
|No. You cannot change your User ID. Remember that your User ID is associated with your rating and this helps others to evaluate you and do business with those with positive ratings.|
|Are there any limitations on my choice of a User ID?||Go to Top |
|Yes, you may not use symbols.
Example: rose789 (Don't use your email address)
Your Username identifies you to other users.
|Are there any limitations on my choice of password?||Go to Top |
|Yes, 6 characters minimum.
Enter a password that's easy for you to remember, but hard for others to guess.
|Where can I change my password?||Go to Top |
|What is My Bidz?||Go to Top |
|My Bidz is where you can manage all of your activities on BidzDown.|
|Where can I get support?||Go to Top |
|If you need support, go to My Bidz and click on the support link. You can create a new ticket. For unpaid items or to report a problem with an item, go to My Bidz, my account and then click on the dispute console link.|
|How do I cancel my account?||Go to Top |
|If you are considering closing down your BidzDown account, we ask that you carefully consider your decision. If you think there is a chance you may want to use our service in the future, it is not necessary to cancel your account. You're welcome to use your account as much or as little as you wish.
If you've decided you want to close down your BidzDown account please contact us to let us know.
|Does it cost anything to register, buy or negotiate on BidzDown?||Go to Top |
|No. BidzDown is FREE for buyers and sellers, however, sellers will pay a small fee when they use Feauture Enhancements.
|What does "access denied" mean?||Go to Top |
|If you are seeing this message you have landed on a page that was not intended for you to view or there was an error when processing the page you were on.|
|Why doesnít my PayPal payment show immediately in my account?||Go to Top |
|We appreciate your payment, but PayPal payments may take between 24-72 hours to process. If you canít view it after that time, please contact Customer Service to let our representatives assist you further.|
|Where can I see the available credit that I have in My Bidz?||Go to Top |
|Login to My Bidz, click on My Account. It will show the available credits below the Retype Email Address box.|
|How do I get verified? ||Go to Top |
|To get verified, go to My Bidz, click on Selling, Get Verified.|
|How much does it cost to list?||Go to Top |
|BidzDown is 100% FREE. However, Feature Enhancements are paid options.|
|How long is an item listed?||Go to Top |
|Items are listed for ten days.|
|I canít sell, the system asks me to pay a fee?||Go to Top |
|Seller Verification is mandatory. Once verified, you will be able to sell.|
|Why do I have to pay a fee to be verified?||Go to Top |
|This is the only way for Bidzdown, Inc to verify your identity and protect Bidzdown from scammers.|
|How many photos may I add to my items?||Go to Top |
|Picture uploads are FREE but limited to 4 pictures, so enhance your item listing by adding enough photos that will allow buyers to gain a good visual of what they will be purchasing.|
|Can I list the same item in more than one category?Can I list the same item in more than one category?||Go to Top |
|No, listing duplicate items in multiple categories is not allowed. If you do so, your items WILL NOT appear in all category searches. You have an option to "List Similar Item", but you cannot list the exact same item more than once.
When listing your items, please be sure to place it in the most appropriate category, and use specific keywords for your items to improve its search relevancy.
|How do I change the category of an item after itís listed?||Go to Top |
|Once an item is listed, you CANNOT change the category itís in. However, you may end the item listing and relist the item in the correct category.
Once an item is listed, you are only able to change its subcategory by editing the item listing.
|How do I feature my items?||Go to Top |
|In your Selling detail page, click on Edit Auction on the right-hand column.
The featured options available are: Bold, Highlight, Category Featured, and Homepage Featured. Each feature lasts for the duration of the auction and it may take up to 24 hours for your items to be updated and featured.
Please note: Homepage Featured items are rotated with other membersí items on the homepage. Featured items are rotated in the corresponding category pages.
|How long do feature enhancements last?||Go to Top |
|Feature enhancements will last for the duration of the auction.
|Can I transfer my auctions or ratings from other sites?||Go to Top |
|Yes you can use Feedback Importing. Feedback Importing is a powerful tool that enables you to bring over your feedback rating from eBay. Your reputation is important, transfer your hard earned rating.
Use Feedback Importing and keep your ratings and/or items updated with one click!|
|Why is my account restricted?||Go to Top |
|There can be several reasons why your account is restricted (including but not limited to):
Delinquent balance or no payments made
Too many unrated transactions
(temporary until you receive a rating
or send us a delivery confirmation number
Posting contact information in public areas of the site)
Fee avoidance (excessive shipping or low dollar amount transactions)
High, unpaid balance
|How do I accept credit cards with my own seller merchant account?||Go to Top |
|To accept credit cards through your own seller merchant account, you need to place a note in the Auction or click Other at auction payment setup.|
|How does my store workYour personal store costs $30 for one year on BidzDown.||Go to Top |
|Your personal store costs $30 for one year on BidzDown.
You can edit your store on your 'Edit My Store' page in the Seller Center.
|How long does it take for my store to update?||Go to Top |
|Due to the high volume of items listed per day, item listing and store updates may take 24 - 48 hours to be visible in your store and in our search system.|
|How long do item listings stay in my store?||Go to Top |
|Item listings in your store work the same way as all item listings. |
|How do I change the categories in my store?||Go to Top |
|You can use existing categories or add custom categories. To do so, go to My Bidz, my store and click on custom categories. Please ensure that proper categories are displayed in your store, please use relevant keywords in your listing titles and listing keywords when creating your item listings.|
|Why does the number of items in my store not match my current inventory?||Go to Top |
|There may be a delay between the time your items show in your store and search and the time your items show in your current inventory.|
|How do I leave Feedback?||Go to Top |
|In order to leave feedback, login to My Bidz, click on the reputation Tab, click leave feedback link.|
|What do the colored stars next to feedback signify?||Go to Top |
|0-9 Feedback Ratings = Yellow Star
10-49 Feedback Ratings = Green Star
50-99 Feedback Ratings = Blue Star
100-499 Feedback Ratings = Red Star
500+ Feedback Ratings = Orange Star
|How do I import feedbacks from ebay? ||Go to Top |
|In order to import ebayís feedback, login to My Bidz, click on the reputation tab, click on the import feedbacks link. Be sure to have your ebay username and password.|
|The system will not import my feedback?||Go to Top |
|The system doesnít import feedback already imported or doubled.|